Terms and Conditions
Here are some of the General Terms and Conditions that apply to the use of Aus Chauffeur Services website and booking system. To this, you agree to be bound by terms contained herein if you choose to engage the services offered herein.
1. General
Aus Chauffeur Services (“ACS”) offers consumers an internet-based interface through which they can schedule professional driving services from third-party transportation service providers (“TSPs”). It is important for the users to understand that ACS only help in the booking process with other service providers and does not offer any services on its own. In this regard, we DO NOT offer transport services as a mode of moving from one place to another.
2. User Accounts
Aus Chauffeur Services allows users to order services from its platforms only after the users have registered and provided true information. It is the account holder’s responsibility to ensure that their login credentials are protected and to take responsibility for any actions that take place within the account. The creation of accounts from automated processes is not allowed.
3. Booking and Service Details
Any and all services described, offered, prices, vehicles or any other representation made through this website or through the Platform are solely for example and demonstration only. The actual services may also depend on the TSP that an individual selects for the SP. The current models, classes and facilities of the vehicles may also vary according to the type of TSP in use.
4. Booking Process
4.1 Booking request means the proposal given by the Guest to enter into the Contract while ACS may accept the proposal by sending the booking confirmation. The service contract that is involved is the one that you sign with the TSP and not with any third party.
4.2 You must provide complete and accurate information for your requested services, including but not limited to: such as the type of service (transfer or hourly), the pickup/drop-off locations, the number of passengers, luggage, child safety seats and any other additional request that we would want the service provider to know about.
4.3 The TSP retains the right to not service the customer if there are inconsistencies in the information provided or if the request cannot be fulfilled safely or legally according to the TSP’s policies and available vehicle stock.
5. Service Modifications and Cancellations
5.1 All transfer bookings can be canceled without any charge provided there is at least 2 hours before the pick-up time. Unlike daily bookings, hourly bookings allow users to cancel their bookings free of charge if they are to be done a day prior to 24 hours.
5.2 If a cancellation of the booked car is done within 2 hours of the pickup time for transfers and 24 hours of the hourly booking, the full amount for the booking will be charged.
5.3 As a result, any alterations to the booking will be considered a new booking, and cancellation policies will have to apply to the prior booking.
5.4 All no-shows with no proper cancellation policy will be charged total booking price regardless of the services they have been provided.
6. Pricing and Payment
6.1 ACS reference to ‘quoted’ include an estimate of the price based on the information given during the time of booking. Extra costs might be required especially in the event that other alterations, additional luggage, more stops, time spent waiting, or any other additional services might be needed during service delivery.
6.2 The prices stated in this document are average prices and include the relevant taxes and other charges as may be applicable. It shall remain your responsibility to look at the total charges before making the bookings.
6.3 It should be noted that the payment of the services we offer is made in full at the time of the booking and the accepted methods of payment are stated on the website. ACS has the discretion of canceling any bookings for declined payments.
7. TSP Conduct and Vehicle Policies
7.1 While being transported, you have several rights and responsibilities which include; The TSP or the driver must provide you with all the necessary information about your transportation, including the type of vehicle to be used, the estimated time of travel and the cost of transport among others You are required to obey all the laws and regulations of the country or state through which you are being transported You are also supposed to obey any reasonable instructions that may be given to you by
7.2 Activities that risk safety or damage to the vehicle, such as: It is prohibited to consume food and beverages, open car doors while driving, throw objects, stretch parts of the body out of the car, smoke, engage in rowdy or disruptive behaviors, etc.
7.3 Cleaning fees may also be charged if the area is damaged or stained by spills, smoke or other occurrences that may be caused by guests while engaging in business.
7.4 Access to certain items in the vehicle, electronics or amenities must be sought for and permitted along with directive from the TSP.
8. Limitation of Liability
Insofar as permitted by law, ACS hereby expressly excludes all liability arising from the actual supply of the transportation services that may be provided by TSPs. We shall not be held liable for any cancellations, non-arrangement of bookings, loss or damage, or delay in arranging bookings due to a TSP.
9. General Provisions
9.1 You agree that ACS receives from you a non-exclusive license to use content and data posted through your use of our platform solely in connection with the booking services.
9.2 These Terms and all platform content may be changed, modified, added to, or removed at any time without the need for prior notice. Continued use of the sites means that you agree to the new terms and conditions stated here.
9.3 These Terms shall be governed by and construed in accordance with the laws of [State/Australia. Disputes arising from this agreement shall be brought to the state or federal courts in [City, State, or Australia].
9.4 It is also important to note that if any of the provisions of these Terms shall be deemed unlawful, void or unenforceable, then it would not affect the validity and enforceability of the other provisions.
These Terms contain the whole understanding between you and ACS concerning the subject matter of this document.
If you have any questions or concerns about these Terms and Conditions, you can get in touch with us through auschauffeurservices@gmail.com.